The “Fraud Brigade” offers volunteers “in place” service at their own senior centers in Worcester County.
Volunteers are trained in “active listening” so that when approached at their senior center, they know how to calm the sometimes-frantic seniors. Too embarrassed to tell their own families or confused by what a potential scammer has offered or demanded of them; they may not be thinking clearly.
Simply having someone to listen as they try to think through their situation may be the best antidote for them.
Fraud Brigade volunteers receive regular updates from the RSVP Coordinator and are aware of the many warning signals of the fraud epidemic. He or she understands how to ask pertinent questions in ways that help soothe the senior. If necessary, the senior may be encouraged to call the Senior Fraud HelpLine, or the Fraud Brigade volunteer may offer to place the call for the senior, paving the way for a call to the well-trained volunteer staffing the HelpLine.
The goal is to recruit Fraud Brigade volunteers for each senior center and some congregate senior housing in the county.