The workplace environment is constantly changing. It is no longer realistic to expect that when work starts, life stops. In today’s busy world employees are not only bringing themselves to work, it’s inevitable that along with them come personal issues that can often affect their productivity. Providing assistance to an employee in need is an effective tool in reducing absenteeism, on the job accidents and turnover. According to the Wyatt Report for every dollar invested in an EAP employers save $5 to $16.

Core EAP Services:

Employee Consultation:
The EAP provides quick easy access to EAP Case Managers that will consult with the employee face to face or via telephone.
Supervisory Consultation:
Consultation services for supervisors on effectively addressing workplace issues.
Training:
Training is provided for employees on how to appropriately use and access the EAP and for supervisors on how to recognize a troubled employee and effective use of the EAP.
Family Life Education Seminars:
Access to seminars provided at Family Services that relate to personal growth, family and personal relationships.
Account Management:
You will be assigned a personal account manager to work with you and develop an ongoing plan to implement the EAP into the workplace and company policies. Tools to encourage program utilization are also provided.
Access:
Easy access is provided via an 800 number. Day and evening appointments are available and will be arranged within a maximum of three working days. 24-hour telephone coverage is provided. Emergencies are handled immediately.

 

Additional Services Available:

  • Family/Personal Services

    Family/Personal Services

    Family Services of Central Massachusetts recognizes that people who address personal issues are better employees. Toward that end, the Employee Assistance Program focuses on helping with personal and family problems. Our Masters level counselors can help employees and their families address a large range of difficulties including:

    Anxiety
    Depression
    Elder Issues
    Grief/Loss
    Divorce
    Child Issues
    Marital
    Substance use or abuse
    Financial
    And many others

    We also work with many insurance companies and community services to provide continuity of care close to home.

  • Workplace Services

    Workplace Services

    Services on issues that have an impact in the workplace
    Drug Free Workplace Compliance
    Critical Incident Stress Debriefing
    Trauma Intervention
    On-Site Consultation
  • Specialized Training

    Specialized Training

    Workplace Violence Prevention
    When Domestic Violence Comes to Work
    Non-violent Crisis Intervention
    Understanding and Preventing Sexual Harassment
    Cultural Diversity

 

If you are interested in developing an Employee Assistance Program at your company or are interested in hearing more about our services, call: (508) 756-4646 or email eap@fscm.org

Director of Employee Assistance Programs

Family Services of Central Massachusetts
(800) 899-9890 or (508) 756-4646

Monday, Wednesday, Thursday – 8:30 am – 8:00 pm
Tuesday & Friday – 8:30 am – 5:00 pm
31 Harvard Street – Worcester, MA 01609